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Customer support

Assistants that look up orders, statuses and cases with real data.

The problem

Agents open several systems to answer a single question, and answers vary depending on who looks.

How AgentGate solves it

A composed tool queries several systems at once and returns a single, bounded answer. Each group only sees the tools that belong to it.

An example

Question

“What is the status of this member's request?”

Answer

Under review since Monday. One document is missing; a notice was sent to the member.

Controls that apply

  • Access per group
  • Tools composed of several systems
  • Every query audited